privacy policy

​1. Introduction

Recovery Edge (a division of Kitakeyo Projects PTY Ltd) is committed to protecting the privacy and personal information of our clients. This policy outlines our practices regarding the collection, use, and safeguarding of your data in accordance with the Protection of Personal Information Act (POPIA) and the 2026 Regulations Relating to the Processing of Health Information.

 

​2. Information Officer

In compliance with POPIA, our designated Information Officer is responsible for oversight of data privacy:

​Name: Yolan Moodley

​Physical Address: Kyalami, Midrand, Gauteng

​Email: yolan.moodley@recoveryedge.co.za

​Contact Number: 066 370 6993

 

​3. Personal Information We Collect

We collect only the information necessary to provide high-end recovery technology rentals and logistics:

​Identifying Information: Full name and identity number (where required for rental agreements).

​Contact & Delivery Data: Physical address, email address, and telephone number.

​Special Personal Information (Health Data): Information regarding your specific surgery, injury, or recovery goals. This is collected solely to ensure the correct application and safety settings of equipment.

 

​4. Purpose of Data Processing

Your information is processed for the following specific purposes:

  • ​To coordinate the delivery and collection of recovery equipment.

  • ​To provide customized usage instructions based on your physical requirements.

  • ​To manage billing, deposits, and financial records.

  • ​To comply with medical-grade equipment safety and tracking protocols.

 

​5. Disclosure to Third Parties

We do not sell or trade your personal information. Data may only be shared with third parties under the following conditions:

  • ​Logistics Partners: To facilitate equipment delivery to your residence.

  • ​Medical Professionals: Only upon your explicit request (e.g., sharing equipment specs with your Physiotherapist or Surgeon).

  • ​Legal Requirement: If mandated by South African law or the Information Regulator.

 

​6. Data Security and Retention

Pursuant to Regulation 5 of the 2026 Health Information Regulations, we maintain strict technical and organizational measures:

  • ​All digital records containing health information are encrypted.

  • ​Access is restricted to authorized personnel directly involved in your service.

  • ​Retention: We retain your data only as long as necessary to fulfill the rental agreement or comply with tax and legal requirements. Once no longer required, health data is permanently de-identified or destroyed.

 

​7. Your Legal Rights

As a data subject, you have the right to:

  • ​Request access to the personal information we hold about you.

  • ​Request the correction or update of any inaccurate data.

  • ​Request the deletion of your data (subject to legal retention requirements).

  • ​Object to the processing of your data for direct marketing.

 

​8. Complaints

If you believe your data has been handled incorrectly, you may lodge a complaint with the Information Regulator (South Africa):

​Website: https://inforegulator.org.za/

​Email: complaints.IR@justice.gov.za